Monthly Archives: February 2019

February 21, 2019

How to Handle Unhappy Salon Clients

No matter if you have your own salon, you are a manager at one or simply an employee – the issue of unhappy clients will not pass you. People are different and ask for different things. Sometimes you will manage to get to the bottom of the issue with a simple explanation, but sometimes that will not do. Customers have different and various wishes and complaints, and when they do not get the result that they have expected, an issue may arise. 

Working with people in the beauty industry always draws situations where the customer was actually wronged or feels wronged although there was no fault from your side. Handling these situations effectively can spare you the headache, trouble and save your company's business look. It is important to know how to diffuse these situations and turn the feeling to the positive.

Wherever you are already dealing with these situations or not, it is always good to be prepared and react accordingly. Here are some effective “How-to...” tips that will help you in the next argument at the salon:

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